Support
How can we help?
Missing a download, wrong file, refund request, or anything else. Write us and we'll reply within one business day.
Stripe secure checkout
Payments are processed by Stripe (PCI-DSS Level 1). We never see or store your card details.
Instant delivery
Digital books unlock the moment payment clears. Fresh download links, any time, from Your orders.
14-day refund
Not what you hoped for? Email us within 14 days for a full, no-questions refund.
Real human support
Written to by a real person, usually within a few hours. One business day, guaranteed.
HTTPS encrypted. No third-party ads. No data resold, ever. Help Center hello@loveacrossborders.comRefund policyPrivacy
Frequently asked
- Is it safe to order here?
- Yes. Every page is served over HTTPS and every payment is processed by Stripe, one of the most trusted payment processors in the world (PCI-DSS Level 1 certified). We never see, handle, or store your card details.
- What happens to my personal information?
- We collect only what is needed to deliver your order and email your receipt. We never sell, rent, or share your data with advertisers. Full details are in our Privacy policy.
- When will I get my ebook after buying?
- Instantly. As soon as Stripe confirms the payment you land on a thank-you page with your download links, and a receipt with the same links is emailed to you within a minute.
- What formats do you deliver?
- Most titles ship as PDF and EPUB. Some also include an audiobook file. The exact formats included are listed on each product page and appear as buttons on your download page.
- Which devices and readers work?
- PDF works everywhere. EPUB works on Apple Books, Google Play Books, Kobo, Kindle (via Send to Kindle), and any modern e-reader app. Audio files play in any music or podcast app.
- My download link expired. What now?
- Sign in and open Your orders. Every order regenerates fresh 24-hour links on demand, as many times as you need. No re-purchase, no fee.
- Can I get a refund?
- Yes. If a book did not deliver what you hoped for, write to us within 14 days at hello@loveacrossborders.com for a full, no-questions refund. See the refund policy for details.
- Do you sell print books?
- Yes. Where a paperback exists, the product page links to it on Amazon. Print fulfilment is handled by Amazon so shipping and returns follow their policy.
- How fast do you reply to support?
- A real person, not a bot, replies within one business day. Most messages get an answer within a few hours during working hours.
- How do I contact you?
- Use the form on this page, tap the Help button in the corner of any page, or email hello@loveacrossborders.com directly.
Still need a hand?
Send a note and we'll come back within one business day.